Communication is the key to every successful relationship and nowhere is that more true than in the agency business. Whether it's internal communications helping you get the work through the agency or external communications helping you manage client expectations, how, when and what you say will either help drive the project (and team) to success or doom it to failure.

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Think fast - what is the one device in your life that you absolutely cannot do without?

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"To err is human" quoth Sir William hundreds of years ago, and nothing has changed since - especially when it comes to media planning and buying. 

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Whether it’s the ANA report that came out in 2016 making every client think their agency is essentially stealing from them, or the ever-increasing level of transparency being required by clients today; audits are becoming commonplace and have the potential to throw the entire agency into a tailspin of panic, anxiety and frustration for weeks or even months at a time.

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According to a 2013 Replicon study, timesheets are far and away the most disliked time-related activity in an organization. It’s no surprise then, that employees put off filling out their timesheets as long as they possibly can.

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